Sydney, Australia
Australian Merchant Payments RBA Surcharge Ban — Oct 2026
Securing lower merchant fees
for Australian health and wellness.
Typical saving
0.3 — 0.8%
No hardware changes
Zero disruption
Australian owned
Sydney based
Surcharge ban effective
Oct 2026
I The Problem

You are almost certainly paying more than you should to process card payments — not because of your volume, but because your current provider has never had a reason to charge you less.

II What We Do

Verum secures wholesale processing rates from our acquiring partner and gives you a meaningfully lower rate — with our margin stated plainly in every agreement, before you sign anything.

III What You Get

A lower rate on every transaction, no change to your terminals or processes, and a clear agreement — with an Australian partner who picks up the phone.

What a typical health or wellness business saves in the first year.
0.3–0.8%
Off your effective rate
The typical reduction in your merchant service fee — on every card transaction, from day one of your agreement.
$160k
Annual saving, 100 locations
A 100-location network saves up to $160,000 a year. A single busy location typically saves $1,500–$6,000. Either way, the conversation takes 30 minutes.
Zero
Disruption to operations
No new terminals, no software changes, no retraining. Your locations keep operating exactly as they do now.
Oct '26
The deadline you need to know
From October 2026, the RBA prohibits surcharging on Visa, Mastercard and eftpos. The window to reduce your rate before the ban takes effect is open now.
We work with

Your sector.
Your network.

Verum works exclusively with health, beauty, and wellness businesses. If your locations take card payments, we can reduce what you pay — from day one, with nothing changing about how you operate.

01 — Pharmacy Active
Pharmacy

The surcharge ban makes this the most pressing conversation in retail pharmacy right now. Independent or group — we reduce your rate before the ban takes effect.

Talk to us
02 — Day Spa & Wellness Active
Day Spa
& Wellness

High card dependency and consistent volumes mean there is almost always a saving on the table. We handle the cost of processing so you can focus entirely on the experience you deliver.

Talk to us
03 — Dental Active
Dental

High average transaction values mean even a small rate reduction adds up fast. No disruption to your HICAPS or Medicare workflows — one or twenty chairs, the switch is simple.

Talk to us
04 — Optical Active
Optical

Card-dominant, minimal cash, strong volumes per chair. Whether you're independent or part of a group — the saving is straightforward and the switch takes days, not months.

Talk to us
05 — Cosmetic Clinics Active
Cosmetic
Clinics

Premium services deserve a payment solution that matches the standard you set everywhere else. Better rates, transparent billing, and a straightforward agreement — one clinic or a national group.

Talk to us
06 — Hair, Nail & Beauty Active
Hair, Nail
& Beauty

Single salon or a growing group — card-first, fast-growing, and almost always overpaying on processing. One agreement, straightforward terms, better rate from day one.

Talk to us
How it works

Simple. Transparent. Done.

Three steps. No new technology, no new hardware, no disruption to how your business runs today.

01
We review your current rates

Send us your most recent merchant statement. We'll calculate your current effective rate, identify the saving available, and send you a clear side-by-side comparison — no cost, no commitment.

02
You receive a better rate

We present you with a rate — typically 0.3 to 0.8 percentage points lower than your current effective MSF. Our margin is stated in the same document. Everything is visible before you commit to anything.

03
You switch — nothing else changes

We manage the transition with your acquirer. Your terminals, your staff, your workflows — unchanged. From your next billing cycle, you pay less.

Savings Calculator

What could
you save?

Enter your monthly card turnover and sector. Add your current blended rate if you have it and we will calculate your exact saving. Leave it blank for a conservative sector estimate.

$250k  / month
$10k $500k $1M $2M+
% blended MSF
Find this on your merchant statement — usually labelled "effective rate". Or divide your total monthly fees by your total card turnover and multiply by 100.
These figures are indicative for single-location businesses. Multi-site networks and franchise groups typically achieve greater savings and benefit from a direct assessment. Contact us directly for a network-level comparison.
Your estimated saving Pharmacy
Conservative 0.3% net reduction to you
—
Typical saving 0.45% net reduction to you
—
Best case 0.65% net reduction to you
—
Monthly equivalent Typical estimate
—
Figures shown are what your business receives after Verum's margin has been deducted. Typical net reductions are 0.3–0.65% for single locations. Your exact saving is confirmed before any agreement is signed. Multi-site networks typically achieve larger savings — contact us for a network assessment.
Get your exact saving Send your statement
Important — October 2026

If you surcharge today,
you need to act now.

From October 2026, the RBA prohibits surcharging on Visa, Mastercard, and eftpos. If your business currently recovers merchant fees through surcharges — particularly on PBS pharmacy transactions — those fees become a direct cost to your business.

The right move is to reduce your rate before the ban takes effect — so the fee you carry is as small as possible. Businesses that act now are protected. Those that wait are not.

Surcharge ban effective
Oct 2026
Visa, Mastercard and eftpos. No grandfathering. If your business currently surcharges, the window to act is open. It will not stay open.
Talk to us before October Send us your merchant statement
Our promises to you

What you can
expect from us.

The payments industry runs on complexity. Verum is built on the opposite — clear terms, honest margins, and a relationship that is straightforward from day one.

You'll always know what you pay

Every fee is itemised and explained in plain language. Our margin is disclosed in your agreement. There are no hidden costs, no trailing commissions, and no surprises at renewal.

We are Australian, and accountable

Verum is Sydney-based and Australian-owned. When you contact us, you speak to someone who understands Australian regulation, knows your sector, and is accountable to you directly.

Nothing about your business changes

Same terminals. Same workflows. Same staff. The only thing that changes is the line on your statement that says what processing costs you.

We earn when you save

Verum makes its margin from the spread between our wholesale rate and yours. If we can't offer you a genuine saving, there is no deal — it's as simple as that.

Our commitment to you

Your data is not
our business.
Payments are.

Merchant data has commercial value to many businesses in the payments industry. Verum has no interest in it. Your financial information is yours — we use it to calculate your saving, and then we delete it.

We will never sell or share your data
Your merchant information — turnover, rates, statement details — is never sold, shared, or disclosed to any third party, under any circumstances.
Statements sent to us are deleted after use
Any merchant statement you send us is used for one purpose only — calculating your saving. Once that comparison is prepared and shared with you, the document is permanently deleted.
We hold no client financial records on file
We do not maintain a database of merchant financial information. Nothing is kept or archived once an engagement concludes. There is no file with your name on it.
Common questions

Straight
answers.

The questions we hear most. Answered plainly. If yours is not here, email us — we respond the same day.

How long does it take to switch to Verum?
Typically two to three weeks from the day you sign your agreement to the day your new rate is active. Most of that time is paperwork between us and the acquirer — your team does very little. There is no downtime, no interruption to trading, and no changes to your terminals or point-of-sale systems.
Do we need new terminals or hardware?
No. Your existing terminals stay exactly as they are. Your staff keep doing what they do. Your customers see no change. The saving happens at the processing rate level — it has nothing to do with the physical hardware on your counter.
What if we're locked into a contract with our current provider?
Send us your current agreement and we will review it at no cost. Many contracts have break clauses, and exit fees are often recovered within the first one or two months of savings. We will tell you plainly whether switching makes financial sense given your terms.
How does Verum make money?
We earn a margin — the difference between the wholesale rate we secure from our acquiring partner and the rate we pass to you. That margin is disclosed in your agreement. You will see it. We don't hide it, we don't obscure it, and we don't charge anything else. If we can't offer you a genuine saving after our margin, we'll tell you so and there's no deal.
What happens to our merchant statement when we send it to you?
We use it for one purpose: calculating your saving. Once we've prepared your comparison and sent it to you, the statement is permanently deleted. We don't retain it, file it, or store it anywhere. We have no database of merchant financial information. Your data is not our business — payments are.
We have multiple locations — does that change anything?
It typically means your saving is larger, not smaller. Multi-site networks give us stronger leverage with our acquiring partner. Rather than separate agreements per location, we negotiate a group rate that benefits every site. Contact us directly — we will prepare a network-level assessment.
Mat Dalby, Founder of Verum
The person behind Verum
Mat Dalby
Founder, Verum

I am a designer, not a banker. I built Verum because I kept seeing the same problem — health and wellness businesses with beautiful brands, loyal clients, and genuinely premium services, quietly paying too much to process every payment those clients made.

Nobody in the payments industry was fixing it, because everyone inside the industry is too close to it to see the gap clearly. I am not. That is the point.

Verum is built around the things I care about as a designer: transparency, simplicity, and removing unnecessary complexity. Your fees are disclosed. Your data is deleted. Your agreement says exactly what you pay and what we earn. Nothing is hidden, because there is nothing to hide.

If you want to talk about your rates, I will pick up the phone.

Mat Dalby
Founder · Sydney, Australia
Backed by

Processing built
for health and
wellness.

Verum's processing partner is a licensed Australian acquirer with deep experience in health and wellness payments — operating across thousands of pharmacies, clinics, and practices nationwide. Your team will recognise the infrastructure. Your systems already work with it.

HICAPS and Medicare — your health billing workflows are fully supported, nothing needs to change
Visa, Mastercard, eftpos and BNPL — all card types accepted, exactly as today
Same terminals, same receipts — your customers won't notice a thing
A single agreement — Verum manages the relationship, you deal with one contact, not a bank
Lower rate on day one — savings begin from your first billing cycle after switching
Start here

Send us your
last statement.

That is all we need. Within 24 hours we will send you a clear breakdown of what you are currently paying, what you would pay with Verum, and what the saving looks like — one location or a hundred.

hello@verumco.com.au
Send your statement Ask us a question first